Shop Update Guide
Due to the handmade nature of our work, quantities of jewelry can be very limited. Over time, we have found that the fairest, & most simple way to share our artwork with you is to host what we call a ‘shop update’.
Within one of our shop updates, also known as a launch or small batch release, you will find our most recent collection of handmade jewelry. We are consistently working on the next one a kind collection, & when deemed complete, we will set an exact date & time as to when it will be available to you, via our website. You can stay up to date as to when the next launch is by visiting our website home page, & checking out our Instagram bio & posts. You can expect shop updates to take place every month or so.
Operating this way, by hosting shop updates, has provided an enjoyable, clear + streamlined way for our amazing customers to shop. Please continue to read below to further familiarize yourself on how to participate in one of our launches; & who knows, you may even find a few insider tips & tricks to aid in your mission to source your future favorite piece of handmade jewelry, before someone else does!
SHOP UPDATE FAQ
Where your shop updates will take place?
www.vancraftedstudio.com. On the day of the shop update, you will find a link directly to the new collection. The listings to each piece will only be viewable once the shop update is officially live. Up until the day of said launch, on the homepage, you will find a link taking you to the most recent, previous collection before.
How can I see all of the pieces that will be available, ahead of time?
Please be sure to follow us on Instagram at @vancraftedstudio. We will share a preview of every single piece that will be available in our shop update, within the 24 hour window before the launch. There, you will also find grid posts of select pieces, behind the scenes of how they were made, styling tips, & so on.
How many pieces will you have in the collection?
This number can vary quite a bit. Generally, we will offer around 50 pieces, even though that number can greatly fluctuate.
What kind of packaging will my jewelry arrive in? Is it gift-giving ready?
Yes! We have the sweetest packaging that will make for a very enjoyable unboxing experience. Your jewelry will come ready for gift giving whether it’s a present to self or for someone else. Most pieces will arrive in a high quality, pull tab, embossed box; complete with additional interesting, branded stationary materials & tissue.
Can I leisurely arrive to shop, or is it recommended to set an alarm?
We highly recommend setting an alarm ahead of our shop updates. We are so humbled & grateful to report that for the last few years, our pieces have tended to find homes within the first few minutes of one of our drops going live.
Are the items held/reserved in my cart while I am shopping?
No, items are not held in your cart while shopping. Even if you have something in your cart, it will still be available to other customers. We suggest that you check out for what you want the most, then go back in for more after. That way, you won’t risk missing out on your favorite pieces. We can combine/refund shipping overages… read a detailed explanation below.
I placed a few different orders, can you combine shipping & refund me overages?
Yes! We would be happy to combine your orders into one package to save on shipping costs for you & to eliminate any unnecessary waste. Please keep in mind that we will not know to combine if not directly asked to by you. If you find yourself in this position, please send us an email (not DM) at hello@vancraftedstudio.com ASAP. Please include your order numbers within the email.
What if I entered the wrong mailing address at checkout?
Mistakes happen. If you find yourself in this position, please send an email to hello@vancraftedstudio.com ASAP. Please include your order number(s).
When will you ship my order?
We usually begin getting all orders packed up right away. Generally, you can expect your order to ship 2-3 days after purchase. From time to time, for various reasons, it can take a little longer, which is why we reserve 7 days from the date of purchase for ‘ready to ship’ items to ship; although that is extremely rare.
Do you offer payment plans?
Yes! We offer payment plans through Afterpay, which you can select at checkout.
Do you do custom work?
No, we do not have the capacity to offer custom work.
Do you offer returns?
In the extremely rare chance that one of our products arrives to you broken, or not up to our high standard, please reach out to Madison directly at madison@vancraftedstudio.com so we can work to remedy the situation right away. We ask that you be sure about your purchase before acting on it, as we do not offer returns.
Do you have any tips & tricks on securing a piece in your shop updates?
Yes, I have quite a few tips that will aid you in checking out just a little faster!
-Use PayPal. It stores your information & makes the checkout process much smoother & faster.
-Arrive to our website a few minutes early, & refresh the page until you see the products appear. We usually hit ‘go’ & activate all listings on the back end a minute or so early, to ensure that all of the products successfully make it in time.
-Decide on what you are planning to buy ahead of time. Click through our Instagram stories to see previews of all pieces that will be included in the drop. Previews will be posted there within the 24 hours before the launch.
If you have any further questions or feedback in this realm, feel free to shoot us an email at hello@vancraftedstudio.com.
Thank you for reading & hopefully see you at the next drop!